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Client
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Industry
Public Heritage
A visitor-facing digital experience for Mumbai's historic zoo and garden — ticketing, an AI visit planner, interactive maps, animal directory, heritage events, and adoption/donation programs.
Challenge
As a historic zoo, botanical garden, and museum combined, visitors had no unified way to plan a visit around feeding times and personal interests. No easy on-site navigation to enclosures, restrooms, or heritage sites. No live view of ticket availability or enclosure wait times. Ticketing itself is routed through a separate government (BMC) booking portal, requiring a bridge experience. Limited digital engagement channels for conservation programs like animal adoption.
Solutions
• Phase 1 — an interactive zoo map with live enclosure info and wait times.
• Phase 2 — heritage trail and museum event booking with QR passes.
• Phase 3 — an AI Visit Planner ("Kesar") that builds a personalized itinerary from visitor interests, feeding times, and weather.
• Phase 4 — animal adoption sponsorships and donation features.
• Ticket purchases redirect to the official BMC booking portal for secure, compliant payment.
Java Paper Group (Annual Revenue: ₹100Cr+)
Alliances Galore (Acquired by Thriwe)
