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Structured annual maintenance to sustain software performance to the intended standard.
An Annual Maintenance Contract (AMC) from NeXus Build provides ongoing support for updates, bug fixes, security, and feature enhancements, keeping your product up to date and at peak performance.
During the first year, we maintain your codebase, provide timely updates, fix issues before they cause problems, and offer dependable support.
We maintain your codebase with timely updates.
Fix issues before they cause problems.
The product had a strong launch. But six months in, a third-party integration failed. Soon after, a browser update broke a UI component, and then a key dependency became outdated. Each issue on its own is manageable, but together they pile up faster than the team can handle while managing their other tasks.
As these problems add up, unplanned maintenance starts to compete with planned development. Fixing bugs on the fly disrupts sprints, and patches made in a hurry often miss proper testing. The product keeps working, but it never feels fully stable. Meanwhile, technical debt quietly grows with every delayed update.
Minor feature requests stay in the backlog for months because there is no set process to handle them. The product still works, but it is not keeping up with user requests or business needs.
There is no set agreement for ongoing work. Every improvement needs a new discussion about scope, a new quote, and a new project start. Because starting small tasks informally takes extra effort, they often do not get done. It is not a lack of priority, but a lack of structure that holds things back.
AMC services are most effective when the scope, tasks, and expectations are clearly defined before challenges arise. Waiting to establish a contract until after an issue occurs is often too late. Four principles shape every application maintenance services engagement:
We consistently schedule updates, security patches, performance assessments, and database backups, regardless of current issues. Reactive support handles problems outside the regular schedule, ensuring ongoing product stability.
AMC services are most effective when the scope, tasks, and expectations are clearly defined before challenges arise. Waiting to establish a contract until after an issue occurs is often too late. Four principles shape every application maintenance services engagement:
We define the AMC scope at the contract start, including hours, response times, feature additions, and extra work. This clarity ensures efficient handling of requests, prevents confusion about coverage or cost, and provides predictable support.
A SaaS product with active third-party integrations requires a different maintenance approach than an internal tool with a stable codebase. As an AMC Service Provider, we begin each engagement by reviewing your product, dependencies, update schedule, security risks, and enhancement backlog. This ensures the contract addresses your product’s actual requirements.
From scope definition to ongoing reporting — every phase is structured and predictable.
(What's Usually Part of the Deliverables in an Annual Maintenance Contract?)
A documented contract specifies hours allocation, maintenance schedule, ticket response times, feature addition limits, escalation paths, and out-of-contract thresholds. All terms are agreed upon before the first request.
Maintenance without a defined scope creates ambiguity about coverage, costs, and decision-makers. The AMC scope document ensures both sides know exactly what is included, protecting the client from unexpected expenses and providing a clear reference for every request.
Both teams share a clear understanding of what is included, eliminating negotiation overhead for small tasks and making maintenance costs predictable.
Prevents the scope creep that turns a maintenance contract into an informal development engagement with unclear cost implications.
AMC scope agreed. Maintenance calendar established. First scheduled maintenance cycle complete. Break-fix support is active with defined response times.
First quarter of scheduled maintenance delivered and reported. Enhancement backlog within AMC scope assessed and actioned. Product dependency stack is current.
Full year of scheduled maintenance on record. Security posture maintained throughout. Enhancement scope consumed and documented. Annual review complete — contract scope updated to reflect where the product is now.
Teams that shipped with Nexus and want continuous, structured post-launch maintenance.
We design the AMC around your actual product — not a generic template.
We build healthcare technology solutions powered by AI to improve patient experiences and streamline care delivery and operational workflows.
We build real estate technology solutions powered by AI to accelerate lead conversion, streamline property operations, and enhance buyer and tenant experiences.
We build interactive learning apps and management systems powered by AI and data technology solutions to improve learner engagement and scale digital learning ecosystems.
We build engineering software solutions that accelerate product development, enhance R&D collaboration, and connect your product, business, and support systems using AI, IoT, and modern data platforms.
We create smart manufacturing technology solutions that provide a real-time perspective in both sales and production, supported by IoT, AI, and data technologies.
A healthcare software company had been running its patient communication platform for two years after launch without a formal maintenance structure. Development happened on a project basis. Maintenance happened only when something broke.
A healthcare software company had been running its patient communication platform for two years after launch without a formal maintenance structure. Development happened on a project basis. Maintenance happened only when something broke. Scheduled dependency reviews didn't happen at all.
Six months into their AMC with NeXus, a quarterly dependency review identified:
The platform stayed compliant without requiring an emergency fix, avoided audit risks, and remained within the terms of the contract. The scheduled review that caught the issue cost far less than fixing a compliance problem later. As the client said at the annual review: "We didn't know what we were missing until the first quarterly report showed us what had been done."
Bring us the product. We'll look at your codebase, dependencies, and feature backlog, then outline exactly what an AMC for your product should cover.
AMC services focus on managing application codebases, dependencies, security updates, break-fix support, and minor enhancements. This work is done on a scheduled, ticket-based system. Managed IT Services, on the other hand, takes care of infrastructure, including continuous monitoring, DevOps, databases, and round-the-clock operations. If your product needs complex infrastructure, Managed Services is the right choice. If you only need ongoing application-level support and do not require 24/7 infrastructure, AMC is a better fit. Some clients choose to use both models with NeXus Build.
Dependable support when you need it.
The product had a strong launch. But six months in, a third-party integration failed. Soon after, a browser update broke a UI component, and then a key dependency became outdated. Each issue on its own is manageable, but together they pile up faster than the team can handle while managing their other tasks.
Minor feature requests stay in the backlog for months because there is no set process to handle them. The product still works, but it is not keeping up with user requests or business needs.
As these problems add up, unplanned maintenance starts to compete with planned development. Fixing bugs on the fly disrupts sprints, and patches made in a hurry often miss proper testing. The product keeps working, but it never feels fully stable. Meanwhile, technical debt quietly grows with every delayed update.
There is no set agreement for ongoing work. Every improvement needs a new discussion about scope, a new quote, and a new project start. Because starting small tasks informally takes extra effort, they often do not get done. It is not a lack of priority, but a lack of structure that holds things back.
Over time, your product may fall below its original standard due to missed updates, unaddressed security risks, and unresolved minor issues, rather than a single major failure.
A greater risk is that your product could retain known security issues that have already been resolved elsewhere, simply because regular maintenance was not performed in your environment.
If maintenance only addresses operational continuity and not codebase structure, future development becomes more complex. We ensure every update, patch, and fix meets original standards and is documented, tested, and ready for future teams.
Separating maintenance from minor feature updates adds unnecessary complexity. Our AMC includes limited feature enhancements, allowing incremental product improvements without new contracts for each change.
We separate planned maintenance hours from urgent support requests. Break-fix tickets are managed independently, so high support volume does not delay scheduled updates. This approach maintains product stability rather than just reacting to issues.
Seven core operation categories covered We review and update third-party dependencies, frameworks, and vulnerability patches on a defined schedule. This preventive maintenance service identifies risks early, reducing costs compared to addressing issues after they arise under one structured maintenance contract.
Minor improvements such as UI modifications, workflow enhancements, integration updates, and configuration adjustments are included in the AMC up to a defined threshold. Requests within this scope proceed without additional contracts; those exceeding the threshold are scoped separately, starting from the AMC foundation.
We perform planned maintenance on the agreed schedule, update dependencies, apply security patches, manage framework versions, verify database backups, and review performance. All activities are documented and reported each cycle.
Preventive maintenance services applied on a schedule catch issues that reactive support misses, dependency vulnerabilities, deprecated integrations, and gradual performance degradation.
The product stays up to date with its dependencies and security posture without requiring your team to manually track and apply every update.
Scheduled security patching addresses known vulnerabilities on a defined timeline, removing the exposure window between vulnerability publication and unscheduled patching.
We provide ticket-based support for bugs, integration issues, and unexpected behavior. Each ticket is prioritized by severity, resolved within contract response times, and documented for reporting.
Products in production encounter issues that scheduled maintenance doesn't prevent. Structured break-fix support means those issues are resolved within a defined response commitment, not informally, at unpredictable cost, or in competition with other work.
Issues are resolved on a predictable timeline, allowing your team to plan effectively. Unlike informal support, where urgency dictates priority and cost, this approach ensures consistent, predictable outcomes.
Severity-tiered response times ensure critical issues receive the fastest response without every ticket being treated equally urgently.
We deliver minor enhancements, UI adjustments, workflow changes, and integration updates within the AMC scope. These are estimated, approved, and completed without requiring a new agreement for each request.
Products that can't absorb minor improvements without a formal project for each one fall behind what users and the business need from them. In-contract feature additions remove that friction for work within the defined scope.
The product improves incrementally throughout the contract year without the overhead of starting a new engagement for each small change.
The defined scope limit means both sides know when a request moves from maintenance territory to development territory, before work begins, not after.
Monthly reports detail hours used, tickets resolved by severity, scheduled maintenance completed, and enhancements delivered. We also conduct an annual review to ensure the contract scope aligns with the product.
A maintenance contract that runs invisibly gives the client no basis for evaluating whether it's working. Regular reporting provides visibility into what's being done, what it's costing against the contract, and whether the coverage is proportionate to the product's needs.
Your team knows exactly what has been maintained, resolved, and improved, and has the data needed to assess whether the AMC scope should be adjusted as the product evolves.
Annual contract reviews prevent the common pattern of a product outgrowing its maintenance scope without either side noticing until a significant gap appears.
The library replacement over three weeks, ensuring it was tested, documented, and deployed before the compliance window closed.
