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A mobile app that lets rooftop-solar customers track live power generation, view their environmental impact, raise service tickets, and pay EMIs — replacing scattered calls and paperwork with one simple dashboard.
Arkannect
SaaS & CRM Platforms
A self-service mobile app for rooftop solar customers to track live energy production, manage service requests, and pay EMIs — all in one place.
Once a solar system is installed, customers had no easy way to check whether it was actually performing, track how much they were saving, or get help when something went wrong. Requests for cleaning, repairs, or inverter checks went through phone calls and messages to the installer's office, and EMI payments to different lenders were tracked manually — creating a disconnected, low-trust post-installation experience.
• A branded mobile app giving every customer a live view of their solar system's energy production
• An "impact" dashboard translating output into savings, trees saved, and CO₂ reduced — making the value of going solar tangible
• Built-in service-ticket system to raise, track, and resolve maintenance requests without a phone call
• Secure document vault for the installation agreement, warranty, subsidy approval, and net-metering bills
• Unified EMI payment flow across multiple lenders (HDFC Bank, Bajaj Finserv, Tata Capital), so customers don't need to track loans separately
• OTP-based secure login tied to each customer's unique Lead ID
• Gave every customer a single, always-available view of their system — replacing manual status checks with real-time data, refreshed continuously instead of on-demand
• Turned after-sales support into a self-serve flow, cutting inbound calls for routine service requests by an estimated 40%
• Made the environmental and financial value of the installation visible and shareable — e.g. ₹48,200 saved and 142 trees saved to date for a typical 4.2 kW system — strengthening customer trust and referrals
• Brought EMI tracking and document access into one app instead of juggling 3+ separate lender portals and paper files
A white-label, bank-branded dining offers platform (powered by Alliances Galore) deployed across multiple banking partners — Axis Bank, HDFC Bank and Standard Chartered — each with its own campaign, pricing model and cardholder rewards integration running on the same underlying system.
